http://hdl.handle.net/2142/469 Allerton Park Institute Proceedings (no. 32, 1990); Edited by Bryce Allen http://hdl.handle.net/2142/619 Assessing service to special populations Turock, Betty J. Over the past twenty years, librarianship has promulgated quantitative evaluation through the application of output measures to a goal-based model, even in the face of evidence that such an approach makes difficult the fair assessment of services to special populations. While outside librarianship the emphasis is on outcome measurement, we have failed to move into that realm, even when it is most appropriate. In the future, the way in which evaluation is conducted must be determined by the questions it seeks to answer, the model that will best supply the answers, and the design that will uncover an accurate reflection of the program. That requires a combination of qualitative and quantitative measurement rigorously applied. Eight models are suggested that can provide the valid, reliable evaluations that have to date eluded us. Reference services (Libraries) Special populations Evaluation http://hdl.handle.net/2142/618 Evaluation of reference personnel Rubin, Richard E. The evaluation of reference staff is a complex process involving important psychosocial as well as procedural factors. This article focuses on those aspects of performance evaluation that affect the motivation of reference workers to improve performance based on their performance evaluations. Factors such as rater-ratee interactions are explored as well as the motivational potential of various types of evaluation instruments. Reference services (Libraries) Evaluation http://hdl.handle.net/2142/617 Can we get there from here? Rettig, James To evaluate libraries' public services and public services personnel, the library profession as a whole must agree about the purpose and role of public services. The most problematic service is reference service, especially in academic libraries. The bibliographic instruction movement is examined as a factor that puts reference service in academic libraries out of step with other types of libraries. The flaws in the premises of the BI movement are examined, especially in light of changes being wrought by automation and opportunities presented by the emerging concept of information literacy. These are impelling reference service in all types of libraries towards information delivery rather than instruction in document identification and retrieval. Once consensus forms around this idea, a method or cluster of methods for evaluating services can be devised. Desiderata for the method(s) are stated. Reference services (Libraries) Evaluation http://hdl.handle.net/2142/616 The diagnostic evaluation of reference service in an academic library Lancaster, F.W. Elzy, Cheryl Nourie, Alan An unobtrusive evaluation of the quality of reference service was performed at the Milner Library, Illinois State University, using both accuracy and attitudinal scales. The results are summarized and followup actions that have occurred since the study are described and discussed. Reference services (Libraries) Evaluation Academic libraries http://hdl.handle.net/2142/615 Peer performance appraisal of reference librarians in a public library King, Geraldine B. Mahmoodi, Suzanne H. The reference librarians at Ramsey County Public Library, a suburban Twin Cities public library, developed an innovative performance appraisal system that includes self-evaluation and a peer group / discussion. Each librarian rates her/himself on a thirteen-page list of reference librarian competencies and assesses the effect of other factors on his/her ability to do the job. A summary of these two parts plus a report on past objectives, a draft of future objectives, and a list of prioritized duties are given to each member of the reference department prior to a one-hour group discussion. Initial evaluations of the process were primarily positive; all twelve participants wished to continue its use. Relating competencies to objectives resulted in a specific self development plan. Relating self-development needs and job duties facilitated priority setting. The process has now been expanded to include nonprofessional public services personnel, technical services staff, and branch libraries. Reference services (Libraries) Evaluation Public libraries http://hdl.handle.net/2142/614 Introduction to Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990) Allen, Bryce L. Reference services (Libraries) http://hdl.handle.net/2142/613 Index to Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990) Index http://hdl.handle.net/2142/612 Minimum standards as a first step toward evaluation of reference services in a multitype system Goulding, Mary In 1986, the Suburban Library System (SLS) adopted minimum reference standards for their eighty public libraries. Four years later, similar standards are in place for over 100 academic, school and special SLS members. In order to ensure that the standards are effective, a sanction of withdrawal of access to System Reference Service is invoked for those libraries where policy, staff training, or resources fall short of the required minimum. The development and implementation of the standards has been a cooperative effort of almost 200 libraries. The ramifications call for training workshops, core lists of resources, policy models, and evaluation instruments which can be used in the smallest member library. A basic evaluation manual for public libraries has been produced and is being tested as an effective method of introducing more sophisticated methods to libraries where evaluation has never been done before. Reference services (Libraries) Evaluation Public libraries http://hdl.handle.net/2142/611 Front matter including Table of Contents to Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990) Table of Contents http://hdl.handle.net/2142/610 Contributors to Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990) Biographical information