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Gathering and using patron and librarian perceptions of question-answering success
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http://hdl.handle.net/2142/606
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| File | Description | Format |
|---|---|---|
Bunge_Gathering.pdf
(2MB)
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| Title: | Gathering and using patron and librarian perceptions of question-answering success |
| Author(s): | Bunge, Charles A. |
| Subject(s): |
Reference services (Libraries)
Evaluation |
| Abstract: | This paper discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of reference question-answering effectiveness, along with ways to enhance the usefulness of data from each source. It describes the Wisconsin-Ohio Reference Evaluation Program and discusses some illustrative statistics from the project, including data on relationships between patron perceived answering success and factors such as staffing patterns, effort spent on answering questions, types and sources of questions, and collection size. |
| Issue Date: | 1991 |
| Publisher: | Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign |
| Citation Info: | In B. Allen (ed) Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990): 59-83. |
| Genre: | Conference Paper / Presentation |
| Type: | Text |
| Language: | English |
| URI: | http://hdl.handle.net/2142/606 |
| ISBN: | 0878450866 |
| ISSN: | 0536-4604 |
| Publication Status: | published or submitted for publication |
| Date Available in IDEALS: | 2007-04-12 |
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1990: Evaluation of Public Services and Public Services Personnel
Allerton Park Institute Proceedings (no. 32, 1990); Edited by Bryce Allen
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