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Minimum standards as a first step toward evaluation of reference services in a multitype system
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http://hdl.handle.net/2142/612
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Goulding_Minimum.pdf
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| Title: | Minimum standards as a first step toward evaluation of reference services in a multitype system |
| Author(s): | Goulding, Mary |
| Subject(s): |
Reference services (Libraries)
Evaluation Public libraries |
| Abstract: | In 1986, the Suburban Library System (SLS) adopted minimum reference standards for their eighty public libraries. Four years later, similar standards are in place for over 100 academic, school and special SLS members. In order to ensure that the standards are effective, a sanction of withdrawal of access to System Reference Service is invoked for those libraries where policy, staff training, or resources fall short of the required minimum. The development and implementation of the standards has been a cooperative effort of almost 200 libraries. The ramifications call for training workshops, core lists of resources, policy models, and evaluation instruments which can be used in the smallest member library. A basic evaluation manual for public libraries has been produced and is being tested as an effective method of introducing more sophisticated methods to libraries where evaluation has never been done before. |
| Issue Date: | 1991 |
| Publisher: | Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign |
| Citation Info: | In B. Allen (ed) Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990): 103-123. |
| Series/Report: | Allerton Park Institute (32nd : 1990) |
| Genre: | Conference Paper / Presentation |
| Type: | Text |
| Language: | English |
| URI: | http://hdl.handle.net/2142/612 |
| ISBN: | 0878450866 |
| ISSN: | 0536-4604 |
| Publication Status: | published or submitted for publication |
| Date Available in IDEALS: | 2007-04-15 |
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1990: Evaluation of Public Services and Public Services Personnel
Allerton Park Institute Proceedings (no. 32, 1990); Edited by Bryce Allen
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