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The diagnostic evaluation of reference service in an academic library
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http://hdl.handle.net/2142/616
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| File | Description | Format |
|---|---|---|
Lancaster_Diagnostic.pdf
(2MB)
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| Title: | The diagnostic evaluation of reference service in an academic library |
| Author(s): | Lancaster, F.W.; Elzy, Cheryl; Nourie, Alan |
| Subject(s): |
Reference services (Libraries)
Evaluation Academic libraries |
| Abstract: | An unobtrusive evaluation of the quality of reference service was performed at the Milner Library, Illinois State University, using both accuracy and attitudinal scales. The results are summarized and followup actions that have occurred since the study are described and discussed. |
| Issue Date: | 1991 |
| Publisher: | Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign |
| Citation Info: | In B. Allen (ed) Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990): 43-57. |
| Series/Report: | Allerton Park Institute (32nd : 1990) |
| Genre: | Conference Paper / Presentation |
| Type: | Text |
| Language: | English |
| URI: | http://hdl.handle.net/2142/616 |
| ISBN: | 0878450866 |
| ISSN: | 0536-4604 |
| Publication Status: | published or submitted for publication |
| Date Available in IDEALS: | 2007-04-15 |
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1990: Evaluation of Public Services and Public Services Personnel
Allerton Park Institute Proceedings (no. 32, 1990); Edited by Bryce Allen
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