Browse by Author "Kern, M. Kathleen"
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Phetteplace, Eric; Kern, M. Kathleen (2011-04-01)A 25% increase in Instant Messaging inquiries received at the University of Illinois at Urbana led us to create a “remote services” desk that would answer questions from IM, email, and SMS. To best fit this new service ...
Kern, M. Kathleen; Crist, Rebecca (2010-02-03)Since first being pronounced in 1984, the phrase "information wants to be free" has echoed through the corridors of information management as a rallying cry, an aspiration, and a fact. But can it be true? The champions ...
No more Lone Rangers: Setting the research and education agenda for collaborative information work in virtual environments Kern, M. Kathleen; Radford, Marie L.; Sanchez, Joe; Mon, Lorri; Pomerantz, Jeffrey (2010-02-03)In this Wild Card session, a team of facilitators will lead an open forum to formulate research and teaching agendas around the concern of collaborative information work.
Perceived Value of Reference Services to Introductory Composition Students: Student, Instructor, and Librarian Perspectives Jacoby, JoAnn; Ward, David H.; Avery, Susan; Marcyk, Emilia; Kern, M. Kathleen (2014)This study explores student, instructor, and librarian perceptions of chat reference services in the context of a research assignment for an introductory composition course and outlines the implications of these findings ...
application/vnd.openxmlformats-officedocument.presentationml.presentationMicrosoft PowerPoint 2007 (528Kb)