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Title:Evolving Information Practices in News Media Content Moderation
Author(s):Juneström, Amalia E. M.
Subject(s):information practices
news media practices
comments sections
content moderation
information behaviour
Abstract:This study explores the set of practices that news journalists who are dealing with user-generated content moderation apply when assigned with the task of conducting content moderation on news forums online. It focuses on how aggressive user behavior occurring in comments sections plays a role in shaping such practices. The findings of the study indicate that journalists respond to hate speech by enacting certain practices which have evolved within a collective setting. However, the practices that the journalists enact are also the product of social arrangements in a shared information landscape. The practices that the studied news outlets apply when moderating comments sections manifest a balancing act between the ideal of maintaining an open discussion that enables free speech and democracy and attracting readers and reaching a wider audience with their articles.
Issue Date:2018
Series/Report:iConference 2018 Proceedings
Genre:Conference Poster
Rights Information:Copyright 2018 is held by Amalia E. M. Juneström. Copyright permissions, when appropriate, must be obtained directly from the author.
Date Available in IDEALS:2018-07-12

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