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Title:Users’ Emotional Experiences during Interaction with Information Products: A Diary Study
Author(s):Xu, Lemeng; Dema, De; Zhang, Pengyi
Subject(s):emotional experience
interaction process
diary study
information product
Abstract:Emotional experience is a very important aspect of users’ interaction with information products. Previous research has agreed that emotion is an important ingredient which could enhance the interaction between human and computer. In this paper, we explored users’ emotional experience in relationships with other factors such as product types, product features, interaction results, and user behaviors. We analyzed 162 dairy entries from 36 users in 2 weeks. Results show that: (1) users recorded more negative emotions than positive emotions; (2) mobile apps were related to more positive emotions while desktop software was related to more negative emotions; (3) there is no significant correlation between user behaviors and emotions. The results provide exploratory understanding of the relationships between emotional experience and other factors. We propose that users’ expectation might play a key role in this process.
Issue Date:2018
Series/Report:iConference 2018 Proceedings
Genre:Conference Poster
Rights Information:Copyright 2018 is held by Lemeng Xu, De Dema, Pengyi Zhang. Copyright permissions, when appropriate, must be obtained directly from the authors.
Date Available in IDEALS:2018-07-12

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