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Title:Acquisition process improvement and system audit: A prerequisite for the development of an online tracking system in the College of Science Library, University of the Philippines Diliman
Author(s):Cruz, Fraymon Joy Pio; Villaflor, Marie Antoinette
Subject(s):Process improvement
System audit
Information system
Abstract:This study documented and compared actual collection development processes vis-à-vis organizational policy with the formulation of possible implementable solutions for a collection development information system solution. A process mapping tool was used to examine the deviation between the current acquisition process of print book materials and what is written in the policy/procedure. The study used a questionnaire to obtain the participant's knowledge and involvement in the acquisition process, strengths and weaknesses of acquisition process, requirements of both indirect and external customers of the College of Science library, and suggested improvement activities from the people performing the actual process. As a result, the current acquisition approach was seen as refreshing and strategic as College of Science faculty are involved in making collection development decisions, compared to past acquisition processes. In addition, the current acquisition process puts more emphasis on the preliminary activities as it provides temporary solutions on the requestor's immediate needs and demands. The study also revealed both business and functional requirements needed to be addressed to improve indirect and external customer experience and eventually customer satisfaction.
Issue Date:2019-03-15
Series/Report:iConference 2019 Proceedings
Genre:Conference Poster
Rights Information:Copyright 2019 Fraymon Joy Pio Cruz and Marie Antoinette Villaflor
Date Available in IDEALS:2019-03-22

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