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Title:Beyond being human: The (in)accessibility consequences of modeling VAPAs after human-human conversation
Author(s):Mukkath Roy, Antony Rishin; Abdolrahmani, Ali; Kuber, Ravi; Branham, Stacy M.
Subject(s):Voice-activated personal assistant
Voice interface
Human-human conversation
Design guidelines
Abstract:Voice-Activated Personal Assistants (VAPAs) like Amazon's Alexa and Google Assistant have rapidly become pervasive, with users spanning from the youngest young to the oldest old of our society. However, little is known about the nascent VAPA interaction paradigm: what are the fundamental metaphors and guidelines for design, and how do they constrain potential uses and users? This poster begins to answer these questions through a qualitative document review of VAPA design guidelines published by Amazon and Google. Initial results show that human-human conversation is considered the gold standard of interaction. We present an argument that troubles this assumption by adopting a lens of accessible interface design for blind individuals. We advocate VAPA design that moves beyond being human.
Issue Date:2019-03-15
Series/Report:iConference 2019 Proceedings
Genre:Conference Poster
Rights Information:Copyright 2019 Antony Rishin Mukkath Roy, Ali Abdolrahmani, Ravi Kuber, and Stacy M. Branham
Date Available in IDEALS:2019-03-22

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