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Title:Eight months into the COVID-19 Pandemic- Do Users Expect less Privacy?
Author(s):Sharma, Tanusree; Dyer Hunter A.; Bashir, Masooda
Subject(s):Mobile Apps, Privacy & Security, Human-Centered, COVID-19
Abstract:While mobile apps provide immense benefits for the containment of the spread of COVID-19, privacy and security of these digital tracing apps are at the center of public debate. To understand users concerns and preferences for using a COVID-19 app, we conducted 2 surveys 3 months apart to determine what kind of privacy protections users were seeking in these apps and if those expectations change over time. Our survey results from participants N1: 2294 and N2: 2140 indicate that, trust plays a vital role in their adoption decision of such apps. Additionally, users’ preference for certain privacy protection and transparency revealed a disconnect between what technologists’ and users’ expectation. In this paper, we present our survey results to formalize design guidelines for app designers, providers and relevant authority. We recommend three important mechanisms of trust, preferences, and transparency that could greatly influence users’ adoption of such apps and can provide critical design components that can satisfy users’ expected privacy protections.
Issue Date:2020
Citation Info:Sharma, Tanusree; Dyer Hunter A.; Bashir, Masooda. Eight months into the COVID-19 Pandemic- Do Users Expect less Privacy?
Date Available in IDEALS:2020-12-19

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