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Browse ALISE 2021 Works-in-Progress Showcase by Subject "Soft skills"

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Rarely acknowledged and often unrecognized: Exploring emotional labor across library work tasks

Stanton, Katerina Lynn; Grimm, Alexandra; Zhang, Bo; Clarke, Rachel Ivy (2021-09-20)

In the seminal work on emotional labor (EL), Arlie Hochschild (1983, 2012) defines EL as “the management of feeling to create a publicly observable facial and bodily display.” EL is “sold for a wage” (Hochschild, 2012). ...

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