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Title:Resistance to technology: Some examples from the health care delivery systems
Author(s):Levy, Allan H.
Subject(s):Health Care --Automation
Resistance to technology
Abstract:Understanding why people don't like something is like understanding why the dog didn't bark in the night. One is often looking for objections unspoken, fears unexpressed and concerns concealed. It is the purpose of this paper to attempt to explore some of the factors that are at work when radical changes are introduced into a new setting. I will try to separate problems that arise from changes we introduce from those that derive from external factors. Finally, I will consider some of the ways by which we cannot only overcome the resistance that we meet in users, but take advantage of it by extracting from it important information on improving the system.
Issue Date:1980
Publisher:Graduate School of Library Science. University of Illinois at Urbana-Champaign.
Citation Info:In Public access to library automation: Papers presented at the 1980 Clinic on Library Applications of Data Processing. Ed. J.L. Divilbiss. Urbana, Il: Graduate School of Library Science: 117-125.
Series/Report:Clinic on Library Applications of Data Processing (17th : 1980)
Genre:Conference Paper / Presentation
Publication Status:published or submitted for publication
Sponsor:Supported in part by a training grant from the National Library of Medicine, U.S. Public Health Service (NLM 07011).
Rights Information:Copyright owned by Copyright 1980 Board of Trustees of the University of Illinois
Date Available in IDEALS:2007-07-02

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