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Title:How People Experience Facial Recognition in an Organizational Setting: An Organizational Justice Perspective
Author(s):Fu, Hengyi; Lyu, Yao
Subject(s):facial recognition system
human computer interaction
organizational justice
surveillance
ethics
Abstract:Facial recognition technology (FRT) is now being introduced across various aspects of public life. In organizations, FRT could be seen as a logical extension of technology-based surveillance trends established decades ago. However, the controversial nature of FRT and improper uses often generate critical concerns and even resistance. Current research on human interaction with FRT mainly focuses on individual level and the digital contexts, while studies on FRT in organizational settings are relatively rare. To fill this gap, we investigated people’s lived experiences with a facial recognition system called FaceEx on a university campus in the United States, and how they constructed the perception of justice and responded accordingly. In this paper we report part of findings from eighteen interviews with people encountering the FaceEx system. Drawing from the lens of organizational justice, we reported how they constructed the perception of justice and how the perceived justice was violated by organizations. We expect to report more findings to reveal organizational justice issues related to controversial technology implementation and how to achieve transparency in algorithmic system.
Issue Date:2021-10-29
Citation Info:Fu, H. and Lyu, Y. (2021). How People Experience Facial Recognition in an Organizational Setting: An Organizational Justice Perspective. In Proceedings of the 17th Annual Social Informatics Research Symposium and the 3rd Annual Information Ethics and Policy Workshop at the 84th Annual Conference of the American Society for Information Science and Technology (ASIST 2021), October 29, 2021, Salt Lake City, Utah, USA.
Series/Report:Proceedings of the 17th Annual Social Informatics Research Symposium and the 3rd Annual Information Ethics and Policy Workshop
Genre:Conference Paper / Presentation
Type:Text
Language:English
URI:http://hdl.handle.net/2142/111787
Date Available in IDEALS:2021-10-29


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