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Title:DTorial: An interactive tutorial framework for blind users in a Web 2.0 world
Author(s):Hailpern, Joshua; Reid, Loretta Guarino; Boardman, Richard
Subject(s):computer science
Abstract:Effective tutorial systems can help promote products by reducing barriers of learning new applications. With dynamic web applications becoming as complex as desktop programs, there is a growing need for online tutorial/help systems. For visually impaired users the key limitations of traditional help systems are 1) poor access to help content with assistive technology, and 2) frequent reliance on videos/images to identify parts of web applications and demonstrate functionality. In this paper, we present a new interaction model, targeted towards screen-reader users, that describes how to embed an interactive tutorial within a web application. The interaction model is demonstrated within a system called DTorial, a fully functional dynamic audiobased tutorial with embedded content. While remaining within the web application, users can rapidly access any tutorial content, injected inline near relevant application controls, allowing them to quickly apply what they just heard to the application itself, without ever losing their position or having to shift windows. The model and implementation are grounded in sighted user help-systems literature and an analysis of screen-reader and Web-Application interactions. Lessons learned from the incremental design and evaluations indicate that providing visually impaired users with dynamic, embedded, interactive audio-based tutorial systems can reduce the barriers to new Web- Applications.
Issue Date:2009-01
Genre:Technical Report
Other Identifier(s):UIUCDCS-R-2009-3029
Rights Information:You are granted permission for the non-commercial reproduction, distribution, display, and performance of this technical report in any format, BUT this permission is only for a period of 45 (forty-five) days from the most recent time that you verified that this technical report is still available from the University of Illinois at Urbana-Champaign Computer Science Department under terms that include this permission. All other rights are reserved by the author(s).
Date Available in IDEALS:2009-04-23

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