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Online searching as a problem-solving process

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Title: Online searching as a problem-solving process
Author(s): Harter, Stephen P.
Subject(s): Reference services (Libraries) --Automation Online bibliographic searching Database searching Libraries and electronic publishing
Abstract: The broad subject of this article is how online searching (as a special form of information retrieval) can usefully be viewed as a problem-solving process. This is not an especially new idea. Several writers have taken this general position including Linda Smith (1976, 1980), Marcia Bates (1979a, 1979b), Don Swanson (1977, 1979, 1986), and the author (Harter 1984a, 1984b, 1986). However, this discussion will focus on a particular aspect of the identification of useful classes of heuristics for online searching. These ideas are not only interesting and significant from a theoretical point of view, but also because of their implications for education and training, for how librarians view end user searching of online catalogs and other in-house systems, and for the design of expert systems for online searching.
Issue Date: 1987
Publisher: Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign.
Citation Info: In L.C. Smith, ed. 1987. Questions and answers : strategies for using the electronic reference collection : Clinic on Library Applications of Data Processing. Urbana, Il: Graduate School of Library and Information Science: 103-120.
Series/Report: Clinic on Library Applications of Data Processing (24th : 1987)
Genre: Conference Paper / Presentation
Type: Text
Language: English
URI: http://hdl.handle.net/2142/1176
ISBN: 0-87845-077-7
ISSN: 0069-4789
Publication Status: published or submitted for publication
Rights Information: Copyright owned by Board of Trustees of the University of Illinois. 1987.
Date Available in IDEALS: 2007-07-06
 

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