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Title:Service Science in iSchools
Author(s):Lyons, Kelly A.
Subject(s):Service science
Abstract:In this paper, we argue that the discipline of service science, in search of an academic home, is ideally situated within an iSchool curriculum and research community. We describe the features and expectations of the emerging field of service science and the skills identified as important for service scientists, and compare them to the features and expectations of iSchools along with skills important for information professionals. We present results of a systematic review of iSchool universities by identifying which faculties, schools or departments in those universities are pursuing courses, programs, and research in service science and demonstrate that most of the effort today is taking place from within business schools or engineering departments. We then discuss the opportunities, impact, and benefits of situating service science research and education programs within iSchools, thereby arguing why iSchools provide an ideal environment for the study of service science.
Issue Date:2010-02-03
Genre:Conference Paper / Presentation
Date Available in IDEALS:2010-02-22

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