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Browse Faculty and Staff Research and Scholarship - Information Sciences by Author "Rathi, Dinesh"
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(2006)We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are required by the help-givers to be able to diagnose ...
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(IEEE, 2007-01)The recent emergence of web mash-ups and open source software is driving the development of new practices in software and systems development. In this paper we explore novel practices of user-driven innovation through an ...
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