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Title:On Becoming an Employer of Choice: Gauging Employee Satisfaction Through ClimateQUAL®
Author(s):Li, Xin; Bryan, Linda
Subject(s):Workforce Issues in Library and Information Science
Academic librarians -- Job satisfaction -- United States.
Library personnel management -- United States.
Cornell University. Library.
Abstract:In 2007, Cornell University Library (CUL) established a strategic goal of becoming an employer of choice. This aspiration is firmly rooted in the belief that the employees' satisfaction has a direct, positive impact on user satisfaction. This article presents a case study of Cornell University Library's use of ClimateQUAL® survey instrument in 2008 to measure CUL employees' perceptions of the library's workplace climate. It illustrates the use of action research methodology for engaging the library community in organizational development, provides examples of actions CUL has taken, and offers general reflections on implications of adapting ClimateQUAL as an assessment instrument in libraries. Cornell University Library's ClimateQUAL results appear to support the hypothesis that a healthy workplace climate as perceived by the employees is positively linked to the satisfaction of the organization's customers.
Issue Date:2010
Publisher:Johns Hopkins University Press and the Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign
Citation Info:In Library Trends 59(1-2) Summer/Fall 2010: 256-268.
Publication Status:published or submitted for publication
Rights Information:Copyright 2010 Board of Trustees of the University of Illinois
Date Available in IDEALS:2012-10-16

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