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Title:Selecting Electronic Document Delivery Options to Provide Quality Service
Author(s):Weible, Cherie' L.
Subject(s):Library Services
Distance Learners
Abstract:Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the world wide web. EDD of information to the researcher’s desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user’s desktop.
Issue Date:2005
Publisher:Haworth Press
Citation Info:Journal of Library Administration, 41, 3/4, 531-540
Conference Paper / Presentation
Publication Status:published or submitted for publication
Peer Reviewed:is peer reviewed
Rights Information:Copyright owned by Haworth Press
Date Available in IDEALS:2007-08-28

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