Files in this item



application/pdf8924796.pdf (3MB)Restricted to U of Illinois
(no description provided)PDF


Title:Mediator behavior and interest: Effects on mediator and disputant perceptions
Author(s):Conlon, Donald E.
Doctoral Committee Chair(s):Porac, Joseph F.
Department / Program:Business Administration
Discipline:Business Administration
Degree Granting Institution:University of Illinois at Urbana-Champaign
Subject(s):Psychology, Social
Business Administration, Management
Psychology, Industrial
Abstract:Experimental research on mediation has largely ignored the impact that mediator behavior can have on mediator perceptions. In this study, a model of the mediation process is proposed which organizes past research on mediation, as well as highlights the potential importance of behavior in determining mediator perceptions. Two laboratory experiments were conducted. In Study 1, Carnevale's strategic choice model (Negotiation Journal, 2, 41-56, 1986) was used as an implicit theory of mediation to test the influence of mediator behavior and interest on mediator self-perceptions of concern and mediator perceptions of the likelihood of agreement. It was hypothesized that mediators with high interest, feeling greater pressure to justify their actions, should report perceptions of concern and likelihood of agreement that are more consistent with the Carnevale model than would mediators who did not feel such pressures to justify their actions. Subjects served as mediators in a simulated organizational dispute, and chose messages to send to disputants that were previously identified as representing one of the four strategies proposed by Carnevale (1986). In Study 2, subjects served as disputants, and received from their mediator messages representing one of the four strategies.
Results indicate that Carnevale's model of mediation was best supported when subjects were disputants who received a strategy, rather than mediators who sent the strategy. The results are consistent with attribution and self perception models which suggest that observers will interpret behaviors as stemming from internal dispositions of the actor, whereas the actor often interprets his or her own behavior as a function of external or uncontrollable forces.
Issue Date:1989
Rights Information:Copyright 1989 Conlon, Donald Edward
Date Available in IDEALS:2011-05-07
Identifier in Online Catalog:AAI8924796
OCLC Identifier:(UMI)AAI8924796

This item appears in the following Collection(s)

Item Statistics