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Title:A customer satisfaction study of McCormick Theological Seminary's Doctor of Ministry program
Author(s):Hawkins, Thomas Robert
Doctoral Committee Chair(s):Farmer, James A.
Department / Program:Education
Degree Granting Institution:University of Illinois at Urbana-Champaign
Subject(s):Education, Adult and Continuing
Education, Religious
Education, Higher
Abstract:Doctor of Ministry (D.Min.) programs have become a important vehicle for the continuing professional education of clergy. Yet very few researchers have examined the effects these programs have upon their graduates or the types of learning and inquiry that occur within them. The objective of this study was to conduct a customer satisfaction study of clergy who graduated between 1988 and 1992 from McCormick Theological Seminary's D.Min. program in Chicago, IL.
This customer satisfaction study sought to characterize McCormick's D.Min. program by gathering information about graduates' perceptions of their current ministerial capabilities, their attributions to the D.Min. program for these capabilities, and what they perceived they learned or experienced in the program. Information was gathered using both focus groups and a survey questionnaire.
The study concluded that most learners came seeking to adopt new ways of thinking and acting in ministry. Graduates also perceived that McCormick's D.Min. program intended to help them adopt new ways of thinking and acting. Learners reported that social learning, cognitivist, humanist, and behaviorist orientations to learning were all present in the program.
They had high attributions for the program's contribution to their practice of church organizational leadership. Conceiving themselves primarily as leaders within congregational systems was a way graduates unified the various discrete ministerial activities in which they engaged. McCormick's D.Min. program was perceived as an important catalyst for subsequent planned and unplanned learning activities. These activities were also regarded as contributing to graduates' practice of ministry.
Issue Date:1994
Rights Information:Copyright 1994 Hawkins, Thomas Robert
Date Available in IDEALS:2011-05-07
Identifier in Online Catalog:AAI9416367
OCLC Identifier:(UMI)AAI9416367

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