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Title:Issues in User-Centered Design in LIS
Author(s):Bowler, Leanne; Koshman, Sherry; Oh, Jung Sun; He, Daqing; Callery, Bernadette G.; Bowker, Geoffrey C.
Subject(s):User-centered system design
Digital libraries
Abstract:The purpose of this article is to survey the landscape of user-centered design in LIS. We begin the article by exploring the history of the "user-centered paradigm," looking first at the historical schism between behavioral science and computer science, and then surveying some of the methods of user-centered design. In the next section we present examples of technological artifacts that reflect the basic functions of information systems—artifacts designed to collect, organize, and retrieve information—as a way to present some of the difficulties and opportunities that surround the creations of user-centered design. Specifically, we look at how user-centered design relates to personal collections, social bookmarking, finding aids, Web interface design, information architecture, visualization systems, and personalization and adaptive search. The article then steps back and looks at design through the wider lens of values, asking the question, how are users represented (or misrepresented) through cultural, ethical, and political forces that influence information system design? The article concludes with a summary of the major issues to emerge from our survey of the current state of user-centered design and from this we extract some key lessons vis à vis research and teaching in LIS.
Issue Date:2011-06
Publisher:Johns Hopkins University Press and the Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign
Citation Info:In Library Trends 59(4) Spring 2011: 721-752
Publication Status:published or submitted for publication
Rights Information:Copyright (2011) Board of Trustees of the University of Illinois
Date Available in IDEALS:2013-05-27

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