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Title:The Structure of Consensus Building in Online Design Discussions
Author(s):Zilouchian Moghaddam, Roshanak
Contributor(s):Bailey, Brian P.; Fu, Wai-Tat
Subject(s):Online design discussions
Consensus building
Abstract:While consensus building is inherently complex, the remote and asynchronous nature of online discussions, coupled with the large number of participants further intensifies the complexity. To better understand the nature of online consensus building, we first interviewed designers and developers contributing to design discussions in open source projects to understand the key factors in online consensus building. We then collected a large data set from an online design Web site and used regression analysis to further test how these factors affected consensus building. Our analysis showed that participants who were more experienced in the community facilitated consensus building. In addition, participants who had previous social interactions with each other would more likely reach a consensus in future discussions. We also found that even though the number of participants in each discussion was often large, small-group personal interactions did emerge, which significantly predicted the likelihood of reaching a consensus. Implication to design of interfaces that facilitate online design discussions is discussed.
Issue Date:2011-09-28
Genre:Technical Report
Publication Status:unpublished
Peer Reviewed:not peer reviewed
Date Available in IDEALS:2011-09-28

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