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The relationship between Spanish proficiency among health care providers and Hispanic’s perception of quality of care at public health clinics

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Title: The relationship between Spanish proficiency among health care providers and Hispanic’s perception of quality of care at public health clinics
Author(s): Townsend, Runnell
Advisor(s): Alston, Reginald J.
Department / Program: Kinesiology & Community Health
Discipline: Community Health
Degree Granting Institution: University of Illinois at Urbana-Champaign
Degree: M.S.P.H.
Genre: Thesis
Subject(s): Healthcare Hispanics Language Proficiency perceived quality of care
Abstract: The purpose of this study is to determine whether there is a relationship between the mastery of Spanish by health care providers in free clinics and the perceived quality of care by Spanish speaking immigrants. Although there are many reports about physician-patient communication, there are few qualitative reports in the state of Illinois that address this issue as it pertains to the Hispanic population. Interviews were administered among Hispanic patients’ ages 18-64 years. Surveys were administered within a two week time frame at Champaign Urbana Public Health District, a local public health center. The results showed that providers lack the initiative to provide interpreters on a frequent basis and this impacts the patient’s perceived quality of care. Education level is a factor that influences the patient’s ability to rate the quality of care they receive. It seems as though most of the population between the age group of 20-29 years of age are uninsured.
Issue Date: 2012-09-18
URI: http://hdl.handle.net/2142/34367
Rights Information: Copyright 2012 Runnell Townsend
Date Available in IDEALS: 2012-09-18
Date Deposited: 2012-08
 

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