Files in this item



application/vnd.openxmlformats-officedocument.presentationml.presentationIAMLDouganRefAssess.pptx (3MB)
IAML Presentation slidesMicrosoft PowerPoint 2007


Title:Assessing Music Reference Services in the Age of Vanishing Reference Desks
Author(s):Dougan, Kirstin
Subject(s):academic libraries
Academic Library Service
Reference services
Abstract:Budget and staffing challenges as well as increased call for assessment and evaluation are affecting academic music libraries. In addition, patron needs and expectations are evolving and more of our collections are migrating online. How do we know that the services we offer are meeting our patrons' needs? This paper looks at assessment in general and WOREP and the READ Scale and how they can be used in music libraries.
Issue Date:2012-07
Citation Info:Dougan, Kirstin. Assessing Music Reference Services in the Age of Vanishing Reference Desks. Presented at IAML 2012 Montreal, Canada. [The paper based on this presentation has been invited for publication in Fontes Artis Musicae and will appear in 2013.]
Genre:Conference Paper / Presentation
Publication Status:published or submitted for publication
Peer Reviewed:not peer reviewed
Date Available in IDEALS:2013-01-14

This item appears in the following Collection(s)

Item Statistics