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Browse Library Trends 55 (1) Summer 2006: Research Methods by Subject "Critical incident technique"
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(Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign., 2006)This article describes Flanagan’s Critical Incident Technique (CIT) for those seeking guidance in its application. Examples in the library and information science (LIS) field are discussed, including an in-depth example ...
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