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Title:The Critical Incident Technique and the Qualitative Evaluation of the Connecting Libraries and Schools Project
Author(s):Radford, Marie L.
Subject(s):Research methods
Critical incident technique
Abstract:This article describes Flanagan’s Critical Incident Technique (CIT) for those seeking guidance in its application. Examples in the library and information science (LIS) field are discussed, including an in-depth example of a CIT study conducted as part of a qualitative evaluation of the Connecting Libraries and Schools Project (CLASP) in New York City. The CLASP study analyzed critical incidents from 2,416 fifth and seventh grade students regarding their perceptions of interactions with urban public librarians and library staff. For both positive and negative critical incidents, the most important factor in these preadolescent’s perception of successful library visits is the attitude of the librarian or staff member they encounter.
Issue Date:2006
Publisher:Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign.
Citation Info:In Library Trends 55 (1) Summer 2006: 46–64.
Publication Status:published or submitted for publication
Rights Information:Copyright 2006 Board of Trustees of the University of Illinois.
Date Available in IDEALS:2008-02-21

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