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Title:Connecting government, libraries, and communities: Information behavior theory and information intermediaries in the design of the LibEGov tool
Author(s):Jaeger, Paul T.; Gorham, Ursula; Bertot, John Carlo; Taylor, Natalie Greene; Larson, Elizabeth; Lincoln, Ruth; Lazar, Jonathan; Wentz, Brian
Subject(s):Information behavior
Information resources
Libraries and community
Information intermediaries
Information services
Abstract:As e-government grows in scope and complexity, an increasing number of e-government services have surpassed the digital access and literacy of many members of the public. Often referred to as the digitally excluded, these individuals seek information intermediaries – such as public libraries and other community anchor institutions – to bridge their information needs and e-government systems. In this paper, the authors describe the data - surveys, case studies, interviews, site visits, and usability and accessibility testing – used to analyze the needs of the public, libraries, and government agencies. The focus then shifts to the methods employed to develop an innovative online resource that supports these information intermediaries and partnerships. Finally, the roles of the online resource in facilitating information access for these information intermediaries are examined through the lens of the theory of information worlds to illuminate the broader implications for this work. These three sections demonstrate scholarship in action - data leading to innovation and wisdom.
Issue Date:2013-02
Publisher:iSchools
Citation Info:Jaeger, P. T., Gorham, U., Bertot, J. C., Taylor, N. G., Larson, E., Lincoln, R., Lazar, J., & Wentz, B. (2013). Connecting government, libraries, and communities: Information behavior theory and information intermediaries in the design of the LibEGov tool. iConference 2013 Proceedings (pp. 74-84). doi:10.9776/13147
Genre:Conference Paper / Presentation
Type:Text
Language:English
URI:http://hdl.handle.net/2142/38376
DOI:10.9776/13147
Publication Status:published or submitted for publication
Peer Reviewed:is peer reviewed
Rights Information:Copyright © 2013 is held by the authors. Copyright permissions, when appropriate, must be obtained directly from the authors.
Date Available in IDEALS:2013-01-30


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