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Title:A study on Q&A services between community-based question answering and collaborative digital reference in two languages
Author(s):Wu, Dan; He, Daqing
Subject(s):Social Web
Community-based question answering sites
Collaborative digital reference services
Abstract:To explore further improvement of libraries’ reference services in the Web 2.0 environment, we systematically compared community-based question answering (cQA) sites with collaborative digital reference (cDR) services in both English and Chinese languages. We employed a sampling method where we asked a set of questions of four different types and in three domains at selected cQA and cDR sites. The focus of the study includes evaluation of the answer quality and the responsiveness of the sites to the questions. Our results show that cQA sites provide more answers within shorter response times, and they are probably better suited to answer questions about everyday life or questions with easy answers. In contrast cDR services are augmented by better trained librarians, well organized working procedure, and more extensive information sources, so they produce more effective services. We finally hypothesize ideas of combining cQA and cDR under the goal of further improving cDR services.
Issue Date:2013-02
Publisher:iSchools
Citation Info:Wu, D., & He, D. (2013). A study on Q&A services between community-based question answering and collaborative digital reference in two languages. iConference 2013 Proceedings (pp. 326-337). doi:10.9776/13205
Genre:Conference Paper / Presentation
Type:Text
Language:English
URI:http://hdl.handle.net/2142/38388
DOI:10.9776/13205
Publication Status:published or submitted for publication
Peer Reviewed:is peer reviewed
Rights Information:Copyright © 2013 is held by the authors. Copyright permissions, when appropriate, must be obtained directly from the authors.
Date Available in IDEALS:2013-01-30


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