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Description

Title:Complaint handling in the library
Author(s):Robinson, William C.
Subject(s):Libraries and readers
Consumer complaints
Libraries -- Public relations.
Issue Date:1984
Publisher:Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign.
Series/Report:Occasional papers (University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science) ; no. 166 (Dec. 1984)
Genre:Working / Discussion Paper
Type:Text
Language:English
Description:Bibliography: p. 31-33.
URI:http://hdl.handle.net/2142/3927
ISSN:0276-1769
Rights Information:Copyright 1984 Board of Trustees University of Illinois.
Date Available in IDEALS:2008-03-15
Identifier in Online Catalog:984970
OCLC Identifier:(OCoLC)ocm11633426


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