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Title:Can I borrow your expertise? Integrating transactive memory system, social network, and social resources theory
Author(s):Hong, Woonki
Director of Research:Lawler, John J.
Doctoral Committee Chair(s):Lawler, John J.
Doctoral Committee Member(s):Kramer, Amit; Gajendran, Ravi S.; Joshi, Aparna
Department / Program:School of Labor & Empl. Rel.
Discipline:Human Res & Industrial Rels
Degree Granting Institution:University of Illinois at Urbana-Champaign
Degree:Ph.D.
Genre:Dissertation
Subject(s):knowledge retrieval
Transactive memory system
social network
individual motivation
expertise sharing
Abstract:As information and knowledge are increasingly critical resources in organizations, a key question facing organizations today is ‘knowing who knows what’ rather than ‘knowing what.’ However, awareness of others’ expertise does not necessarily lead to the utilization of that knowledge. Integrating transactive memory system, social network, and social resources theory, this study investigates expertise utilization processes at the interpersonal level. Drawn from 71 individuals and 1,898 observations of expertise utilization, the findings show that when team members’ expertise is high, and individuals perceive themselves as lacking expertise, individuals are more likely to retrieve expertise from team members. The results also indicate that tie strength and psychological empowerment moderate expertise utilization process. Implications of these findings for research and practice are discussed.
Issue Date:2013-08-22
URI:http://hdl.handle.net/2142/45500
Rights Information:Copyright 2013 Woonki Hong
Date Available in IDEALS:2013-08-22
Date Deposited:2013-08


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