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Title:Parent satisfaction with school services for children with autism spectrum disorders: the meaning of satisfaction
Author(s):Park, Hyejin
Director of Research:Ostrosky, Michaelene M.
Doctoral Committee Chair(s):Halle, James W.; Ostrosky, Michaelene M.
Doctoral Committee Member(s):Meadan-Kaplansky, Hedda; Hall, Laura J.
Department / Program:Special Education
Discipline:Special Education
Degree Granting Institution:University of Illinois at Urbana-Champaign
Degree:Ph.D.
Genre:Dissertation
Subject(s):Parent satisfaction
Children with Autism Spectrum Disorders
Satisfaction with School Services
Abstract:This study addresses the gaps and limitations in the literature by examining parent satisfaction with the school services that their young children with ASD are receiving, using a mixed methods approach that includes interview and survey methodology. Sixteen parents of children with ASD participated in the study. The results reveal that although the majority of the parents reported that they were satisfied with school services, when asked about how they judged “satisfaction” during the interview they provided many reasons as to why they were not satisfied. The rationale they provided was consistent with aspects of school services used to measure parent satisfaction in the literature including parent-school communication, staff competence, staff attitudes, amount of services, addressing child needs or concerns, and child progress. The rationale also was closely related to why parents were satisfied with private services. Finally, parents offered recommendations to enhance parent satisfaction with public school services.
Issue Date:2014-01-16
URI:http://hdl.handle.net/2142/46732
Rights Information:Copyright 2013 Hyejin Park
Date Available in IDEALS:2014-01-16
Date Deposited:2013-12


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