1990: Evaluation of Public Services and Public Services Personnel

 

Allerton Park Institute Proceedings (no. 32, 1990); Edited by Bryce Allen

On three magnificent late fall days in October 1990, 150 librarians met at Allerton Park to grapple with the issues of evaluation of public services and public services personnel. These proceedings are the formal record of the 1990 Allerton Institute although, clearly, they cannot fully convey the experiences shared by the participants. The papers document the formal presentations, but they do not reflect the atmosphere of intense debate inside the Allerton conference buildings that contrasted so strongly with the lazy sunshine and the beauty of the late fall foliage outside.

The complete text of the Institute is available here as well as the individual papers. The papers included here are:

The Proceedings of the Allerton Park Institute have been digitized through the Open Content Alliance at the University of Illinois at Urbana-Champaign.

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  • Turock, Betty J. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    Over the past twenty years, librarianship has promulgated quantitative evaluation through the application of output measures to a goal-based model, even in the face of evidence that such an approach makes difficult the ...

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  • Rubin, Richard E. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    The evaluation of reference staff is a complex process involving important psychosocial as well as procedural factors. This article focuses on those aspects of performance evaluation that affect the motivation of reference ...

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  • Rettig, James (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    To evaluate libraries' public services and public services personnel, the library profession as a whole must agree about the purpose and role of public services. The most problematic service is reference service, especially ...

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  • Lancaster, F.W.; Elzy, Cheryl; Nourie, Alan (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    An unobtrusive evaluation of the quality of reference service was performed at the Milner Library, Illinois State University, using both accuracy and attitudinal scales. The results are summarized and followup actions ...

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  • King, Geraldine B.; Mahmoodi, Suzanne H. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    The reference librarians at Ramsey County Public Library, a suburban Twin Cities public library, developed an innovative performance appraisal system that includes self-evaluation and a peer group / discussion. Each ...

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