Browse 1990: Evaluation of Public Services and Public Services Personnel by Title

  • Goulding, Mary (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    In 1986, the Suburban Library System (SLS) adopted minimum reference standards for their eighty public libraries. Four years later, similar standards are in place for over 100 academic, school and special SLS members. ...

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  • King, Geraldine B.; Mahmoodi, Suzanne H. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    The reference librarians at Ramsey County Public Library, a suburban Twin Cities public library, developed an innovative performance appraisal system that includes self-evaluation and a peer group / discussion. Each ...

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  • Childers, Thomas (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    This paper reviews the origins of the unobtrusive method of evaluating reference service in libraries, setting the method in a theoretical and organizational context. Drawing examples from the more than sixty studies ...

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  • Dalrymple, Prudence W. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    This paper briefly summarizes the history of evaluation in information retrieval and describes both the strengths and limitations of traditional criteria for retrieval effectiveness such as precision, recall, cost, ...

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