Browse 1990: Evaluation of Public Services and Public Services Personnel by Author "Bunge, Charles A."

  • Bunge, Charles A. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    This paper discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of reference question-answering effectiveness, along with ways to enhance the usefulness of ...


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