Browse 1990: Evaluation of Public Services and Public Services Personnel by Author "Childers, Thomas"

  • Childers, Thomas (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    This paper reviews the origins of the unobtrusive method of evaluating reference service in libraries, setting the method in a theoretical and organizational context. Drawing examples from the more than sixty studies ...


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