Browse 1990: Evaluation of Public Services and Public Services Personnel by Subject "Evaluation"

  • Turock, Betty J. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    Over the past twenty years, librarianship has promulgated quantitative evaluation through the application of output measures to a goal-based model, even in the face of evidence that such an approach makes difficult the ...

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  • Rettig, James (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    To evaluate libraries' public services and public services personnel, the library profession as a whole must agree about the purpose and role of public services. The most problematic service is reference service, especially ...

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  • Lancaster, F.W.; Elzy, Cheryl; Nourie, Alan (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    An unobtrusive evaluation of the quality of reference service was performed at the Milner Library, Illinois State University, using both accuracy and attitudinal scales. The results are summarized and followup actions ...

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  • Rubin, Richard E. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    The evaluation of reference staff is a complex process involving important psychosocial as well as procedural factors. This article focuses on those aspects of performance evaluation that affect the motivation of reference ...

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  • Bunge, Charles A. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    This paper discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of reference question-answering effectiveness, along with ways to enhance the usefulness of ...

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  • Goulding, Mary (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    In 1986, the Suburban Library System (SLS) adopted minimum reference standards for their eighty public libraries. Four years later, similar standards are in place for over 100 academic, school and special SLS members. ...

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  • King, Geraldine B.; Mahmoodi, Suzanne H. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    The reference librarians at Ramsey County Public Library, a suburban Twin Cities public library, developed an innovative performance appraisal system that includes self-evaluation and a peer group / discussion. Each ...

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  • Childers, Thomas (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    This paper reviews the origins of the unobtrusive method of evaluating reference service in libraries, setting the method in a theoretical and organizational context. Drawing examples from the more than sixty studies ...

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  • Dalrymple, Prudence W. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    This paper briefly summarizes the history of evaluation in information retrieval and describes both the strengths and limitations of traditional criteria for retrieval effectiveness such as precision, recall, cost, ...

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