Browse 1990: Evaluation of Public Services and Public Services Personnel by Author "Nourie, Alan"

  • Lancaster, F.W.; Elzy, Cheryl; Nourie, Alan (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    An unobtrusive evaluation of the quality of reference service was performed at the Milner Library, Illinois State University, using both accuracy and attitudinal scales. The results are summarized and followup actions ...


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