Browse 1990: Evaluation of Public Services and Public Services Personnel by Author "Rettig, James"

  • Rettig, James (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    To evaluate libraries' public services and public services personnel, the library profession as a whole must agree about the purpose and role of public services. The most problematic service is reference service, especially ...


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