Browse 1990: Evaluation of Public Services and Public Services Personnel by Author "Rubin, Richard E."

  • Rubin, Richard E. (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1991)
    The evaluation of reference staff is a complex process involving important psychosocial as well as procedural factors. This article focuses on those aspects of performance evaluation that affect the motivation of reference ...


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