Files in this item

FilesDescriptionFormat

application/pdf

application/pdf309_ready.pdf (105kB)
(no description provided)PDF

application/octet-stream

application/octet-stream309.epub (923kB)
Unknown

application/octet-stream

application/octet-stream309.mobi (155kB)
Unknown

Description

Title:Answers from the Crowd: How Credible are Strangers in Social Q&A?
Author(s):Jeon, Grace YoungJoo; Rieh, Soo Young
Subject(s):social Q&A
credibility
information seeking
social media
crowdsourcing
Abstract:Individuals may encounter distinct kinds of challenges in assessing credibility in a social Q&A setting where they interact with strangers. It is necessary to better understand how people make credibility judgments when seeking information using social Q&A services because people increasingly use such services to obtain personalized answers from a large pool of unknown people. In this paper, we report preliminary findings from a quasi-field study where participants were asked to use Yahoo! Answers for one week and were interviewed afterwards. We find that participants' assessment of the credibility of strangers who answered their questions occurred in three different dimensions: attitude, trustworthiness, and expertise. Furthermore, different elements were noticed and interpreted in each dimension of the credibility assessment. Our work provides insights into source credibility assessment in social Q&A settings and implications for the design of social technologies that better support people's online credibility assessment.
Issue Date:2014-03-01
Publisher:iSchools
Citation Info:Jeon, G. Y., & Rieh, S. Y. (2014). Answers from the Crowd: How Credible are Strangers in Social Q&A? In iConference 2014 Proceedings (p. 663 - 668). doi:10.9776/14309
Series/Report:iConference 2014 Proceedings
Genre:Conference Paper / Presentation
Type:Text
Language:english
URI:http://hdl.handle.net/2142/47266
DOI:10.9776/14309
Other Identifier(s):309
Publication Status:published
Peer Reviewed:yes
Rights Information:Copyright 2014 is held by the authors of individual items in the proceedings. Copyright permissions, when appropriate, must be obtained directly from the authors.
Date Available in IDEALS:2014-02-28


This item appears in the following Collection(s)

Item Statistics