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application/pdf  288_ready.pdf (281kB) | (no description provided) | |
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application/octet-stream 288.mobi (262kB) | (no description provided) | Unknown |
Description
| Title: | Situational Virtual Reference: Get Help When You Need It |
| Author(s): | DesArmo, Joel; You, SukJin; Mu, Xiangming; Dimitroff, Alexandra |
| Subject(s): | virtual reference service
usability study interface design intrusion and helpfulness |
| Abstract: | This study aims to increase the use of virtual reference service by increasing the awareness of the availability of the service to users who really need it. A new situationally-based virtual reference interface, called the sVR interface, has been designed to reflect different levels of user search success. Findings from an eight-month field study done in a university library improved our understanding of how to effectively enhance the availability of virtual reference service to users who need it. A discussion about balancing the availability and the intrusiveness of virtual reference service is also provided. |
| Issue Date: | 2014-03-01 |
| Publisher: | iSchools |
| Citation Info: | DesArmo, J., You, S., Mu, X., & Dimitroff, A. (2014). Situational Virtual Reference: Get Help When You Need It. In iConference 2014 Proceedings (p. 869 - 874). doi:10.9776/14288 |
| Series/Report: | iConference 2014 Proceedings |
| Genre: | Conference Poster |
| Type: | Text |
| Language: | english |
| URI: | http://hdl.handle.net/2142/47327 |
| DOI: | https://doi.org/10.9776/14288 |
| Other Identifier(s): | 288 |
| Publication Status: | published |
| Peer Reviewed: | yes |
| Rights Information: | Copyright 2014 is held by the authors of individual items in the proceedings. Copyright permissions, when appropriate, must be obtained directly from the authors. |
| Date Available in IDEALS: | 2014-02-28 |