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Title:Situational Virtual Reference: Get Help When You Need It
Author(s):DesArmo, Joel; You, SukJin; Mu, Xiangming; Dimitroff, Alexandra
Subject(s):virtual reference service
usability study
interface design
intrusion and helpfulness
Abstract:This study aims to increase the use of virtual reference service by increasing the awareness of the availability of the service to users who really need it. A new situationally-based virtual reference interface, called the sVR interface, has been designed to reflect different levels of user search success. Findings from an eight-month field study done in a university library improved our understanding of how to effectively enhance the availability of virtual reference service to users who need it. A discussion about balancing the availability and the intrusiveness of virtual reference service is also provided.
Issue Date:2014-03-01
Citation Info:DesArmo, J., You, S., Mu, X., & Dimitroff, A. (2014). Situational Virtual Reference: Get Help When You Need It. In iConference 2014 Proceedings (p. 869 - 874). doi:10.9776/14288
Series/Report:iConference 2014 Proceedings
Genre:Conference Poster
Other Identifier(s):288
Publication Status:published
Peer Reviewed:yes
Rights Information:Copyright 2014 is held by the authors of individual items in the proceedings. Copyright permissions, when appropriate, must be obtained directly from the authors.
Date Available in IDEALS:2014-02-28

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