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Title:Blind Users Searching Digital Libraries: Types of Help-seeking Situations at the Cognitive Level
Author(s):Xie, Iris; Babu, Rakesh; Jeong, Wooseob; Joo, Soohyung; Fuller, Paige
Subject(s):human information behavior
information retrieval
quantitative research methods
Abstract:Universal access is the objective of digital library development. However, it is a challenge for blind users to search information effectively in digital libraries because of their dynamic design and multimedia collections. Serving as the preliminary study of a large scale project, this study focuses on the identification of types of help-seeking situations unique to blind users at the cognitive level. Based on the analysis of 15 blind users' pre-questionnaires, pre-interviews, think-aloud protocols, transaction logs and post-interviews, the authors identified blind users' typical help-seeking situations in relation to cognitive overload, comprehension and reasoning. Implications for how to design better help features for blind users to overcome these situations are also discussed.
Issue Date:2014-03-01
Citation Info:Xie, I., Babu, R., Jeong, W., Joo, S., & Fuller, P. (2014). Blind users searching digital libraries: Types of Help-seeking Situations at the Cognitive Level. In iConference 2014 Proceedings (p. 853 - 857). doi:10.9776/14272
Series/Report:iConference 2014 Proceedings
Genre:Conference Poster
Other Identifier(s):272
Publication Status:published
Peer Reviewed:yes
Rights Information:Copyright 2014 is held by the authors of individual items in the proceedings. Copyright permissions, when appropriate, must be obtained directly from the authors.
Date Available in IDEALS:2014-02-28

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