Files in this item



application/pdfCalabrese_Interaction.pdf (390kB)


Title:Interaction skills and the modern supervisor
Author(s):Calabrese, Richard
Subject(s):Library personnel management
Human resources
Communication skills
Abstract:The responsibilities of modern supervisors have been expanded to include planning, operating and controlling the production and personnel functions of their departments. Supervisors also have a strong voice in decision-making, job design, job analysis, and quality control among their own staff. Personnel responsibilities have been extended to include training, counseling and managing the development of workers. Supervisors perform all these functions within an organizational, economic and social context. Regardless, however, of the supervisor's tasks, organizational skills and awareness of the interrelationships of human, organizational and social factors, unless he is able to model and utilize sophisticated communication skills when interacting with his staff, he is likely to be inefficient in maintaining optimum production and service. The purpose of this paper, therefore, is to discuss the application of the general principles of communication to the specific context of employee supervision in libraries.
Issue Date:1979
Publisher:Graduate School of Library Science, University of Illinois at Urbana-Champaign
Citation Info:In H. Goldhor and R.E. Stevans (eds) Supervision of employees in libraries (Papers presented at the Allerton Park Institute November 12-15, 1978): 75-80.
Series/Report:Allerton Park Institute (34th : 1978)
Genre:Conference Paper / Presentation
Publication Status:published or submitted for publication
Date Available in IDEALS:2007-04-10

This item appears in the following Collection(s)

Item Statistics