Library Trends 49 (4) Spring 2001: Measuring Service Quality


Library Trends 49 (4) Spring 2001: Measuring Service Quality. Edited by Martha Kyrillidou and Fred M. Heath.

What defines a great library? What constitutes excellence or effectiveness in research library services? How does a library evaluate - for itself and its diverse constituencies - whether it is delivering the best possible services for the considerable investments made in its operations? Measuring library service quality can be both a project as well as a process to be continually enhanced and improved. The findings reported in this volume and their implications have far-reaching consequences for the future of libraries and their evaluation and assessment. Library service quality is a concept that is becoming less elusive and increasingly recognizable and actionable.

Library Trends (ISSN 0024-2594) is an essential tool for librarians and educators alike. Each issue thoroughly explores a current topic of interest in professional librarianship and includes practical applications, thorough analyses, and literature reviews. The journal is published quarterly for the Graduate School of Library and Information Science by The Johns Hopkins University Press. For subscription information, call 800-548-1784 (410-516-6987 outside the U.S. and Canada), email jlorder [at], or visit

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