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Gathering and using patron and librarian perceptions of question-answering success

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Title: Gathering and using patron and librarian perceptions of question-answering success
Author(s): Bunge, Charles A.
Subject(s): Reference services (Libraries) Evaluation
Abstract: This paper discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of reference question-answering effectiveness, along with ways to enhance the usefulness of data from each source. It describes the Wisconsin-Ohio Reference Evaluation Program and discusses some illustrative statistics from the project, including data on relationships between patron perceived answering success and factors such as staffing patterns, effort spent on answering questions, types and sources of questions, and collection size.
Issue Date: 1991
Publisher: Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
Citation Info: In B. Allen (ed) Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990): 59-83.
Genre: Conference Paper / Presentation
Type: Text
Language: English
URI: http://hdl.handle.net/2142/606
ISBN: 0878450866
ISSN: 0536-4604
Publication Status: published or submitted for publication
Date Available in IDEALS: 2007-04-12
 

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