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Minimum standards as a first step toward evaluation of reference services in a multitype system

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Title: Minimum standards as a first step toward evaluation of reference services in a multitype system
Author(s): Goulding, Mary
Subject(s): Reference services (Libraries) Evaluation Public libraries
Abstract: In 1986, the Suburban Library System (SLS) adopted minimum reference standards for their eighty public libraries. Four years later, similar standards are in place for over 100 academic, school and special SLS members. In order to ensure that the standards are effective, a sanction of withdrawal of access to System Reference Service is invoked for those libraries where policy, staff training, or resources fall short of the required minimum. The development and implementation of the standards has been a cooperative effort of almost 200 libraries. The ramifications call for training workshops, core lists of resources, policy models, and evaluation instruments which can be used in the smallest member library. A basic evaluation manual for public libraries has been produced and is being tested as an effective method of introducing more sophisticated methods to libraries where evaluation has never been done before.
Issue Date: 1991
Publisher: Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
Citation Info: In B. Allen (ed) Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990): 103-123.
Series/Report: Allerton Park Institute (32nd : 1990)
Genre: Conference Paper / Presentation
Type: Text
Language: English
URI: http://hdl.handle.net/2142/612
ISBN: 0878450866
ISSN: 0536-4604
Publication Status: published or submitted for publication
Date Available in IDEALS: 2007-04-15
 

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