Peer performance appraisal of reference librarians in a public library

Abstract

The reference librarians at Ramsey County Public Library, a suburban Twin Cities public library, developed an innovative performance appraisal system that includes self-evaluation and a peer group / discussion. Each librarian rates her/himself on a thirteen-page list of reference librarian competencies and assesses the effect of other factors on his/her ability to do the job. A summary of these two parts plus a report on past objectives, a draft of future objectives, and a list of prioritized duties are given to each member of the reference department prior to a one-hour group discussion. Initial evaluations of the process were primarily positive; all twelve participants wished to continue its use. Relating competencies to objectives resulted in a specific self development plan. Relating self-development needs and job duties facilitated priority setting. The process has now been expanded to include nonprofessional public services personnel, technical services staff, and branch libraries.