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The diagnostic evaluation of reference service in an academic library

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Title: The diagnostic evaluation of reference service in an academic library
Author(s): Lancaster, F.W.; Elzy, Cheryl; Nourie, Alan
Subject(s): Reference services (Libraries) Evaluation Academic libraries
Abstract: An unobtrusive evaluation of the quality of reference service was performed at the Milner Library, Illinois State University, using both accuracy and attitudinal scales. The results are summarized and followup actions that have occurred since the study are described and discussed.
Issue Date: 1991
Publisher: Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
Citation Info: In B. Allen (ed) Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990): 43-57.
Series/Report: Allerton Park Institute (32nd : 1990)
Genre: Conference Paper / Presentation
Type: Text
Language: English
URI: http://hdl.handle.net/2142/616
ISBN: 0878450866
ISSN: 0536-4604
Publication Status: published or submitted for publication
Date Available in IDEALS: 2007-04-15
 

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