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Title:Can we get there from here?
Author(s):Rettig, James
Subject(s):Reference services (Libraries)
Abstract:To evaluate libraries' public services and public services personnel, the library profession as a whole must agree about the purpose and role of public services. The most problematic service is reference service, especially in academic libraries. The bibliographic instruction movement is examined as a factor that puts reference service in academic libraries out of step with other types of libraries. The flaws in the premises of the BI movement are examined, especially in light of changes being wrought by automation and opportunities presented by the emerging concept of information literacy. These are impelling reference service in all types of libraries towards information delivery rather than instruction in document identification and retrieval. Once consensus forms around this idea, a method or cluster of methods for evaluating services can be devised. Desiderata for the method(s) are stated.
Issue Date:1991
Publisher:Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
Citation Info:In B. Allen (ed) Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990): 3-26.
Series/Report:Allerton Park Institute (32nd : 1990)
Genre:Conference Paper / Presentation
Publication Status:published or submitted for publication
Date Available in IDEALS:2007-04-15

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